Ask the Experts
Benchmarking Your Way to Better Customer Relationships & Energy Savings

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Ask the Experts

Benchmarking Your Way to Better Customer Relationships & Energy Savings

When? Tuesday, June 2, 2009, 9:00am-5:00pm Eastern

Where? Hyatt Harborside, 101 Harborside Drive, Boston, MA, 02128, 617-568-1234

Who? For energy efficiency program representatives, including managers from electric and gas utilities and other efficiency program administrators.

Objectives:

  • To inform efficiency programs about the value of whole building energy benchmarking for their customers and programs
  • To learn from experienced program managers as they highlight progressive program approaches that build longer-term customer relationships
  • To identify strategies to drive continuous energy performance improvements.

High Level Agenda:

8:30–9:00

Breakfast

9:00–9:15

Introductions & Overview (Jason Erwin, CEE)

9:15–10:15

The Value of Benchmarking to Utilities and Their Customers (Tracy Narel, EPA)

10:30–2:45

Program Expert Panel: Delivering Benchmarking Services & Building the Customer Relationship (Peter Turnbull, PG&E; Kimberlie Lenihan, NYSERDA; Kevin Bricknell, ComEd; Anita Hagspiel, National Grid)
*Note: Lunch served from 12-1:00pm

3:05–4:35

The Future: Getting Customers to Come Back for More

4:35–5:00

Final Thoughts, Wrap Up

Pre-Workshop Portfolio Manager Webinar: CEE and ENERGY STAR will support a Webinar in May for workshop attendees who would like to learn or review the basics of the U.S. EPA’s Portfolio Manager benchmarking tool. Register to find out more!

For More Information: Please contact Jason Erwin, CEE Sr. Commercial Program Manager, at jerwin@cee1.org.


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